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PCHRD Citizen's Charter

VISION
A healthy Filipino nation that benefits from research-based solutions and innovations.

MISSION
As the national coordinating body for health research, we provide central direction, leadership and coordination of health S&T.

To achieve this, we are committed to:
• Formulate agenda, plans, policies, and strategies for health science and technology development
• Mobilize resources to support health S&T development
• Develop and strengthen capacity for health research
• Support the development of affordable, accessible, and quality S&T-based solutions and innovations
• Ensure the dissemination and utilization of health research outputs
• Monitor and evaluate health S&T activities
• Establish linkages and partnerships with local and international organizations
• Advocate an ethical health research culture

CORE VALUES
Passion for excellence
Culture of performance and teamwork
High regard for work ethics
Responsive and committed to public service
Dynamic Involvement

PERFORMANCE PLEDGE

We, the officials and staff of the Philippine Council for Health Research and Development, pledge to:

Provide quality services to our client-stakeholders, Monday to Friday, 7:00AM – 5:00PM, at our Bicutan Office or through our website - www.pchrd.dost.gov.ph, email - This email address is being protected from spambots. You need JavaScript enabled to view it., telephone numbers (632) 837-7534, (632) 837-2924;

Capacitate and encourage researchers, and strengthen research institution, to generate knowledge, technologies and innovations
which are relevant, and which will contribute to the improvement of the health of Filipinos through research grants, scholarship,
training, mentoring, institution development, support to research communities and consortia, support to research dissemination
and publication, among other things;

Help policymakers, program managers, health professionals and workers, students and the general public make better use
of research results by translating, disseminating and making accessible evidence-based information for policymaking and
practice;

Reward excellent research by putting in place recognition and incentive systems for the doers, supporters and users of
research; and

Develop continually the competency of PCHRD staff to deliver responsive, accountable, transparent and accessible public
service, adhering to professional and ethical standards. Our staff will be trained to be sensitive to the needs of client-stakeholders
using proactive stakeholder interaction and feedback systems.

FEEDBACK MECHANISM

Please let us know how we have served you. We value your feedback and encourage you to suggest ways we can
further improve our services. If you have any suggestions or concerns about our service, please do any of the following:
        • Accomplish our online Customer Satisfaction Feedback Form (feedback.pchrd.dost.gov.ph)
        • Accomplish hard copy of the Customer Satisfaction Feedback Form (available at PCHRD office)
        • Email to This email address is being protected from spambots. You need JavaScript enabled to view it. or call 837-7534
        • Respond to our evaluation forms distributed during

PCHRD events and forums. The concerned division/office shall give you feedback on the resolution of your concerns and outcome of any actions within fifteen (15) working days.

Thank you.

HANDLING OF CUSTOMER COMPLAINTS

To ensure that all customer feedback requiring proper and prompt actions are attended to, this procedure covers all activities from receipt of customer complaints to the implementation of appropriate action/s on the complaint/s. See complete procedure of handling customer complaints.

LIST OF FRONTLINE SERVICES

 

Services

Forms/Requirements

Processing time

Person Responsible/ Division

1

R&D Grants

Detailed research proposal form and indicated requirements

75 working days  upon receipt of detailed research proposal form with complete requirements

Ms. Elizabeth Cajigas / Ms. Rosella Taguiang

Research and Development Management Division (RDMD)

2

Small R&D Grants (support to publication, paper presentations, and events)

Letter addressed to Dr. Jaime C. Montoya, Executive Director, PCHRD

Short proposal

22 working days  upon receipt of complete requirements

Ms. Magdalena Manaig

Research Information, Communication, Utilization Division (RICUD)

3

Scholarships Grants

PCHRD will refer to the academic institution 

1-2 months after endorsement of the institution

Ms. Lucila Roja

Institution Development Division (IDD)

 

4

Travel Grants

(for main oral presentation of a PCHRD supported project)

Letter addressed to Dr. Jaime C. Montoya, Executive Director, PCHRD

Acceptance letter from organizers

Endorsement letter from institution (for scholars)

22 working days  upon receipt of complete requirements

Ms. Lucila Roja

Institution Development Division (IDD)

 

 

Ms. Ciaren Itulid

 

Research Information, Communication, Utilization Division (RICUD)

 

5

Balik Scientist Program (BSP)

BSP Application Form (1)

BSP Application Form (2a)

BSP Application Form (2b)

BSP Application Form (3)

22 working days  upon receipt of complete requirements

Ms. Wilma Santos

Institution Development Division (IDD)

6

Health Research Awards

Alberto G. Romualdez Jr. Outstanding Health Research Award Nomination Form

Best Mentor in Health Research Award Recommendation Form

DOST-PCHRD Award for Outstanding Undergraduate Thesis in Herbal Medicine Nomination Form

90 days from closure of nomination

Ms. Sabrina Elechosa

Institution Development Division (IDD)

INFORMATION SERVICES

 

Services

Forms/Requirements

Processing time

Person Responsible/ Division

1

Library & information services (HERDIN and other databases  search services)

Information Request Form

Photocopy Request Form

15 minutes / topic

Ms. Mylene Marco

Research Information, Communication, Utilization Division (RICUD)

2

Online document Delivery Service (Full-text Request)

Online Document Delivery Request Form

3 days for articles published in local publication, 7 days for articles published in international publication (full-text are sent through e-mail)

Ms. Marie Antonette Sumague

Research Information, Communication, Utilization Division (RICUD)

3

Research events and forums

Online confirmation / contact 8377537

-

Ms. Ullyann Garcia

Research Information, Communication, Utilization Division (RICUD)